Have a question?
Sisow has the answer

Below you will find the most FAQ. If you cannot find your question,
please do not hesitate to contact us: call +31 (0)85 2 734 734 or go to the contact page.

Consumers

Is there more information available about PSD2?

I have paid directly into your account. What happens next?

Something is going on with my order at the online store

What is Stichting Derdengelden Sisow?

In general

How can I cancel my account?

How soon can I receive transactions?

Is there an (iDEAL) disruption?

What does “Refund” mean?

What does the transaction status mean? Has the payment been made?

Where can I find my Merchant ID and Merchant Key?

What are my login details?

Legislation and Regulations

A licence from the Dutch central bank (DNB, De Nederlandsche Bank)

Integration

How do I link my website to Sisow?

How can I test the payment process?

What does my (-9 TAxxxx) error code mean?

How does the PayPal connection work?

What does TA3410 (“Simulation forbidden”) mean?

What does the “TA3227” error code mean?

My profile

How do I change the information in my account?

Payment

I would like an itemisation for my accounts

How is the payment made?

What is a batch?

Registration

How soon can I receive transactions?

How do I request a post-order or gift card payment method?

How do I request Credit Card?

What do I need to provide to be accepted at Sisow?

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