If you want to make a complaint about your order, please contact the relevant online store. Sisow processes the payments and is not responsible for an online store’s possible shortcomings. Legally, you have an agreement with the owner of the online store and must settle any complaints you have with them. For more information from the government, please consult the consuwijzer.nl website (in Dutch), where you can find out how to proceed: https://www.consuwijzer.nl/. If you can’t work it out with the online store or would you like us to mediate, please send an email to firstname.lastname@example.org.